Policies and Terms

Executive Residential & Maid service values your home and appreciates your business. Please read the following policies and terms.

Executive Cleaning Service is a professional cleaning company that is fully insured and bonded with $2,000,000 in general liability insurance for your protection as well as ours.

Working Hours
Our normal working hours are Monday – Friday 8am – 5pm Sat 9-1pm. Saturday & Sundays special appointments are available for one time cleanings, move-in/out cleanings and special event pre and post cleanup.
Payment for Services

Payment for services of Residential Cleaning is due in full at time of service. If you are an established or a long term client then other arrangement can be made.

we gladly accepts payment in the following forms:

  • Cash
  • Personal Checks
  • Electronic deposit (directs deposit or email money transfer)
  • Credit cards
Privacy Policy

We respect your privacy therefore we strongly enforce our rule to keep all clients name, location and information confidential. Failure to do so is reason for immediate staff dismissal.

Cancellations

If you need to cancel or reschedule your cleaning service, please provide at least 24 hours advance notice. Once we take a reservation, we hold that time slot open for you and turn away other potential customers in order to ensure your time slot. Please be courteous and give us as much time as possible to reschedule the cleaners.

Cleaning Supplies

We will supply all the cleaning solutions and equipment but we can also use yours (the customer) if you prefer. New and different cleaning rags are used at each home in order to prevent cross contamination.

Refunds

Since cleaning is a very personal and subjective, we cannot offer refunds to customers. However, we want you to be 100% satisfied! That is why we offer a 24 hour guarantee. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning and we will return to re-clean the area/areas you are dissatisfied with at no additional cost to you.

Illness

If you or anyone in your family gets a contagious illness, please be considerate of us and call to reschedule your cleaning after the illness is gone.

Extra Services

If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 48 hours in advance so we may allow the extra time needed at your home and we can give you a quote for the additional services.

 

Tipping

We don’t requires tipping, but it is a powerful way to say thanks to your service provider. 100% of the tip will go to the person or persons providing the service. Remember your appreciation need not be monetary. A testimonial letter or a note from you expressing your appreciation is a welcome gesture.

Cleaning Gift Certificates

You may purchase a gift Certificate for almost any occasion. Cleaning Gift Certificates are not redeemable for cash.

Questions or Concerns?

If you have any questions or concerns, please feel free to contact us.