Cleaning Service Frequently Asked Questions

Below is a list of the most frequently asked questions about our cleaning services. We hope they will be helpful.

Q2. What towns do you service?
We provide cleaning services to Edmonton, Sherwood Park, St. Albert ,Fort Saskatchewan and surrounding areas.

Q3. Are you insured?

Yes. Executive Cleaning Inc. is fully insured and bonded with a $2,000,000 general liability insurance to protect your home and provide you peace of mind.

Q4. Are your employees bonded?

Yes. All employees are bonded and insured and they are required to provide us with a recent police clearance before being hired.

Q5. Do you provide the cleaning supplies?

Yes. We provide all the cleaning supplies and equipment needed to clean your home properly unless you have products and equipment you would rather us use.

Q6. Is a long-term contract required for service?

Absolutely not! Your day to day satisfaction is our way of making sure you are always satisfied. There are no long-term contracts or obligations required.

Q7. What is included in your cleaning service?

Please review our package checklist of services we perform for each type of cleaning.

Q8. What if I am not satisfied with my cleaning?

Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.

Q9. What should I expect on my first appointment?

We will arrive at your home furnished with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with your home.

Q10. What will it cost to have my home cleaned?

 We have a 4hr minimum for $140.00 then $35 per man hour thereafter. The cost will depend on the size of your home and the amount of cleaning required.

Q11. How and when do I pay for my cleaning services?

For the most part we require payment at time of service. Other payment plan can be arranged with established clients. Payment can be made by check, cash or email transfer. Receipts will be provided on request.

Q12. How will you enter my home on my scheduled days of cleaning?

We leave this up to you, whatever you feel most comfortable with.
1. You may give us a key.
2. You can leave a key under a door mat the day of cleaning.
3. You can give us the code to the garage.

4. You can leave the door unlocked the day of cleaning.

Q13. Will I have the same cleaning person each visit?

We understand how important it is to have someone you know and trust cleaning your home therefore we always try to schedule the same cleaning personnel for each visit. You will have a team of two for each cleaning.

Q14. Do I need to be home the day of cleaning?

Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service - guaranteed!

Q15. Can I skip or reschedule an appointment?

If you anticipate needing to change an appointment time, ideally, we would like a minimum of 24 hours advance notice. We'll move your visit to another, more convenient time or if you wish, cancel it all together.

Q16. Do you offer house cleaning gift certificates?